1. Introduction

Welcome to Saarthi EV.

Saarthi EV ("us", "we", or "our") operates saarthiev.com and our mobile application (hereinafter referred to as "Service").

Our Privacy Policy governs your visit to saarthiev.com and our mobile application, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve our ride support services. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("agreement").

2. Information We Collect

We collect several types of information to provide and improve our ride support services:

Personal Information:

Account data: name, email, phone number, and password
Ride data: pickup and drop-off locations, times, route details, and vehicle/model information
Payment data: transaction identifiers and status (processed through our payment partners)
Support communications: messages, feedback, and related metadata

Technical Information:

Device and usage data: IP address, app version, device type, and diagnostic logs
Location data: GPS coordinates for pickup/drop-off locations (with your consent)
Cookies and similar technologies for website functionality

3. How We Use Your Information

We use the collected information for various purposes:

To provide, schedule, and manage ride support services including temple tours and airport transfers
To process payments and send booking confirmations and receipts
To personalize your experience and improve service reliability
To communicate updates, safety notices, and support responses
To comply with legal obligations and enforce our terms
To improve our EV fleet services and sustainability initiatives
To provide customer support and handle inquiries

4. Data Sharing & Transfers

We may share limited information with trusted service providers strictly to operate our services:

Payment processors for transaction processing
Mapping and navigation services for route optimization
Analytics providers for service improvement
Customer support tools for assistance

We do not sell, trade, or rent your personal information to third parties. Where required, we implement appropriate safeguards for cross-border data transfers in accordance with applicable law.

5. Data Security & Retention

We employ comprehensive security measures to protect your information:

Administrative and technical safeguards against unauthorized access
Encryption of sensitive data in transit and at rest
Regular security audits and updates
Access controls and authentication measures

We retain data only as long as necessary for the purposes described or as required by law. Ride data is typically retained for 2 years for service improvement and legal compliance.

6. Your Rights & Choices

Depending on your region, you may have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Opt out of certain data processing

You can also opt out of marketing communications. Contact us to exercise these rights.

7. Children's Privacy

Our services are not directed to children under the age of 13 (or as defined by local law). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Material changes will be indicated by updating the "Last updated" date or via notice in our app.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@saarthiev.com

By visiting our website: https://saarthiev.com

Through the Help or Support section of our app or website

For general inquiries: info@saarthiev.com